Sometime in your rendering, it is pretty normal that something goes wrong, but if you follow these simple rules you increase your odds of avoiding issues by quite a margin.
Scene file - should be saved in .max file format in versions between 2015 and the latest.
XRefs - supported, but there can be issues with xrefs and network rendering so we recommend merging all xrefs into the main scene.
Project folder - it's best to use it, if not, it's good to make \Assets\ folder and relink all textures, vrmeshes, and other assets there.
There should be no missing assets in the scene. Every missing asset will increase job render time and can cause problems with rendering. If there are some assets that have "missing" status in 3ds Max asset tracking and can be ignored during the rendering process, please delete paths to them or just use the "ignore missing" option.
Animated textures - animation files (avi/mp4/etc) are not a valid option for animated textures, also .mov files cannot be used. Please make it a frame sequence (jpg\png or so) and connect as an image sequence. You can use ".ifl" sequence in 3ds Max.
GI setup - should be prepared for multiple machines rendering.
Plugins - we support quite a lot of 3ds Max plugins, however, if you are using some untypical add-on, we may need some time to run a test with the plugin & our network rendering system. Also, we check for plugins used in the scene and compare them with our system. In the case when we don't support some plugins, you will be informed about it automatically upon project submission.
Outputs - they need to be configured the same way as rendering on a local machine. This includes 3ds Max main output, VRay frame buffer, VRay RAW image, Corona outputs, and render elements.
Switches - Distributed rendering, Low thread priority, and Render region - should be off.
Multiple cameras in one scene - this set up is supported.
Scene name and output paths should not contain any non-standard characters like / \ " % # ? or language-specific non-ASCII characters like Cyrillic or Korean alphabet. If your scene contains such characters, it's always best to change them.
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